Giftaweb Terms of Service

1. General

1.1. These terms govern the provision of services through the website giftaweb.com (hereinafter Giftaweb).

1.2. The service provider is Navik OÜ (hereinafter Service Provider):

• Registration number: 17454389
• Address: Rehe põik 5, 76909 Vääna-Jõesuu, Estonia
• Phone: +372 5067651
• Email: [email protected]
• Customer support: Mon–Fri 9–17 (Estonian time)
• Giftaweb is a trade name and trademark of Navik OÜ.

1.3. Customer means a natural person or legal entity who enters into a contract with the Service Provider through Giftaweb (hereinafter Customer).

1.4. By ordering the service through Giftaweb, the Customer confirms that they have reviewed and agreed to these terms.

2. Service description

2.1. Giftaweb provides a website design service as a gift. The service includes:

• One (1) custom one-page website built from the information provided by the Customer in the website form
• Registration of one (1) domain in the Customer's name for one (1) year from the date of registration
• Website hosting for one (1) year from the date of handover

2.2. The base price of the service is €99. Pricing may differ depending on the Customer's selected country or currency and will be displayed clearly before the order is submitted. No VAT is charged because Navik OÜ is not registered for VAT.

2.3. Service delivery times:

• First draft sent to the Customer: 5 business days from the time the Customer has submitted the form and all required information has been received (including logo, business description, list of services, contact details).
• Website publication: 7–10 business days depending on the speed of the Customer's feedback and the time spent in the approval round.
• The Service Provider will inform the Customer if delivery times are likely to be longer during periods of high demand (e.g. before Mother's Day or Christmas).
• Note: If the Customer submits the form without a logo or with incomplete information, the five-business-day period begins only after the Service Provider has received the missing information.

2.4. The price does not include:

• Post-order content or design changes (see section 7)
• Website renewal after the first year
• Domain renewal after the first year
• Separate photography services, copywriting, or additional features (e-commerce, booking systems, etc.)

3. Order process

3.1. A Giftaweb gift card can be purchased from the Service Provider's website. After payment is received, the buyer receives a PDF gift card with a unique code and QR code.

3.2. The recipient redeems the gift card by entering the code on Giftaweb and completing the website form (company details, style, images, etc.).

3.3. After the form is submitted, the Service Provider:

• Reviews the submitted information
• Prepares the first draft (with AI assistance, under the Service Provider's quality control)
• Sends the draft to the Customer for review
• Makes adjustments based on the Customer's feedback
• Publishes the finished website on the Customer's domain

3.4. If the submitted information is incomplete or unclear, the Service Provider may contact the Customer before preparing the draft.

4. Gift card validity

4.1. The gift card is valid for at least one (1) year from the date of purchase. In some countries, the validity period may be longer under local law; in such cases, the minimum required by the law of the relevant country applies.

4.2. If the gift card has not been redeemed within six (6) months, the Service Provider sends an automatic reminder to the recipient's email address.

4.3. After the validity period ends, the gift card is cancelled and is not subject to refund.

5. Payment terms

5.1. Payment is made in advance, the full price (99 euros) in a single payment.

5.2. Accepted payment methods:

• Online bank payment — funds are received immediately
• Card payment (Visa or Mastercard) — funds are received immediately
• Bank transfer (against an invoice from Navik OÜ) — the order starts within one business day of receipt of payment
• Other payment methods displayed on the Service Provider's website at the time of purchase

5.3. After payment is received, the Buyer is sent an electronic invoice by email along with a link to the gift management page, where both the gift card and invoice can be downloaded and forwarded to the recipient.

6. Content responsibility

6.1. The Customer is responsible for the legality of the content (texts, images, logos, references and data) submitted through the website form. By submitting the form, the Customer confirms that:

• they have the right to use the submitted images (their own images or under a licence agreement)
• the submitted texts do not infringe third-party copyrights
• the submitted information is accurate and not misleading

6.2. The Service Provider is not obliged to verify the legality of the Customer's submitted content. The Service Provider reserves the right to refuse to provide the service if the Customer submits content that:

• infringes third-party copyrights or other rights
• contains illegal material (hate speech, pornography, violence, discrimination)
• is clearly misleading or fraudulent
• is contrary to accepted standards of conduct

6.3. If the Service Provider identifies content that cannot be published under section 6.2, they will notify the Customer. If the Customer does not provide suitable replacement content and the service is terminated, we refund the amount paid, less only the reasonable value of work already completed.

6.4. The Customer is obligated to compensate the Service Provider for any damages arising from the Customer's unlawful content (e.g., third-party claims, fines).

7. Modifications

7.1. The initial order includes up to two (2) revision rounds on the first draft (e.g. changing the typeface, rearranging sections or changing the colour palette). Larger changes, such as new sections or additional features, are not included in the initial order.

7.2. Free revision rounds are available only before publication. The price does not include any free changes after the website has been published. All subsequent changes and additions are chargeable.

7.3. The price for subsequent changes is 40 euros per hour (minimum 30 minutes = 20 euros). Changes are ordered by email ([email protected]).

7.4. Add-on price list (orderable via giftaweb.com/en/enhancements):

• Additional page (e.g. portfolio, gallery or additional services page): fixed price of €99
• Additional language (translation of an existing site into another language): fixed price of €70
• Booking system (e.g. an appointment calendar): from €200; the final price depends on complexity
• E-commerce (a simple cart with up to 10 products and payment integration): from €400; the final price depends on the number of products and delivery requirements
• Other integrations (CRM connection, newsletter, user accounts, etc.): price on request

An exact-price quote is sent within 2 business days after the request is received.

8. Intellectual property and copyright

8.1. All transferable economic rights in the website design, code and structure created by the Service Provider under this agreement transfer to the Customer (the gift card recipient who redeemed the gift card, completed the website form and approved the finished website) when the website is finally published.

8.2. The buyer of the gift card (the person who purchased it for someone else) does not acquire copyright in the website, unless the buyer is also the recipient who redeems the card.

8.3. The Customer has the unrestricted right to modify or extend the finished website or move it to another hosting provider.

8.4. The Service Provider reserves the right to use the finished website's design and screenshots (anonymised if requested) in their portfolio and marketing materials.

8.5. The Customer understands and agrees that AI-generated elements may be used when creating the website and that those elements may not qualify for exclusive copyright protection.

9. Right of withdrawal

9.1. A Giftaweb order is for a personalised one-page website creation service. The gift card code is delivered by email after payment is confirmed. Electronic delivery of the code does not mean that the website creation service has been fully performed.

9.2. Consumers retain their statutory right of withdrawal to the extent provided by applicable law. The Customer may ask us to begin creating the website during the 14-day withdrawal period by giving a separate confirmation in the redemption form. If the Customer makes that request and then withdraws, the Service Provider may deduct only the reasonable value of work actually completed by that time. This clause does not limit any statutory consumer rights.

9.3. The consent is documented in the Service Provider's database with a timestamp.

10. Quality and complaints

10.1. The Service Provider warrants that the service provided meets the requirements ordinarily expected of such a service.

10.2. The Customer shall notify the Service Provider of any defect in the service within a reasonable time after detecting the defect. This clause does not limit any statutory consumer rights.

10.3. If the defect is caused by the Service Provider, the Service Provider will fix the defect free of charge.

10.4. The Service Provider is not liable for:

• Errors arising from incorrect data submitted by the Customer
• Outages of third-party services (e.g., Cloudflare, domain registrar)
• The Customer's own subsequent changes to the website
• The availability of the desired domain at the moment of actual registration (if the Customer's desired domain is registered by a third party before the Service Provider can register it — the Customer will be asked to choose an alternative domain)

10.5. Limitation of Liability. The Service Provider's total liability arising out of or in connection with this agreement is limited to the amount actually paid by the Customer for the Service.

The Service Provider shall under no circumstances be liable for:

• indirect loss
• lost revenue or profits
• loss arising from business interruption
• reputational damage
• loss arising from the loss of data

This limitation does not affect a consumer's statutory rights under the mandatory consumer-protection laws of their country of residence.

11. Personal data protection

11.1. The Service Provider processes personal data in accordance with the Privacy Policy published at giftaweb.com/en/privacy.

12. Dispute resolution

12.1. These terms are governed by the law of the Republic of Estonia, without prejudice to the application of mandatory consumer protection norms arising from the law of the consumer's country of residence.

12.2. A consumer may refer a dispute to the Consumer Disputes Board operating under the Estonian Consumer Protection and Technical Regulatory Authority. Information on submitting a statement is available on the Authority's website.

12.3. Court disputes are resolved in Harju County Court.

13. Force Majeure

13.1. The Service Provider shall not be liable for the failure or delay in performance of its obligations to the extent that such failure or delay is caused by circumstances beyond the Service Provider's reasonable control (force majeure), including, but not limited to:

• natural disasters (earthquake, flood, storm)
• war, terrorism, riots
• pandemics and epidemics
• government decisions and sanctions
• nationwide or regional internet outages
• prolonged outages of third-party services (including Cloudflare, domain registrars, payment services)
• general labour strikes

13.2. In a force majeure event, the Service Provider will inform the Customer without delay. The parties will agree on a new schedule, or the Service Provider will refund the amount paid.

13.3. During force majeure, all deadlines are extended by the duration of the event.

13.4. This clause does not affect a consumer's statutory rights under the mandatory consumer-protection laws of their country of residence.

14. Modification of terms

14.1. The Service Provider reserves the right to modify the terms. Changes are notified to the Customer by email or on the website. Changes take effect 14 days after publication.

14.2. Contracts already concluded are governed by the terms in force at the time of contract conclusion.